Frequently Asked Questions

If you wish to contest the Parking Charge Notice you can do so by submitting your appeal on our website or writing to the addresses below. All correspondence sent to us should include the Parking Charge Notice serial number, your vehicle registration mark, your full name, full address and the name of the driver (if different) and any supporting evidence.

All appeals should be marked for the attention of our Appeals Department. Upon receipt of your appeal the Parking Charge Notice will be placed on hold for the duration of the appeals procedure. Please allow up to 21 days for your appeal to be processed.

We will respond to your appeal within 28 days via the same method you appealed:

1. Postal appeals – we will post the response to the address provided in your appeal letter.
2. Online appeals – we will email the response to the email address provided in your appeal letter.

It is the responsibility of the appellant to ensure that the correspondence details provided for their appeal response are correct.

If you do not hear from us within 28 days, please contact us on 0845 121 0065 .

If you have made an appeal within the timeframe of the discounted charge of £60.00, then the PCN will remain on hold at this amount until your appeal has been responded to.

If your appeal is declined, then you will have a further 14 days to pay the discounted charge. However, if you don’t appeal or make any payments in the time frame given you will lose the option of paying the discounted rate and the full charge of £100 will apply.

We receive Registered Keeper details from the DVLA, and it is the responsibility of the Registered Keeper to ensure the address held by the DVLA is up to date and correct. Registered Keepers of vehicles need to ensure their address is updated not only on their driving licence, but also in their log book by completing a V5C form. Details of amending your address with the DVLA can be found on their website.

Due to legal procedures, we are unable to make appeal adjudications over the phone. All enquiries must be forwarded in writing. We are however happy to answer any questions that you have regarding the appeal process.

You can pay the parking charge notice online, through our 24-hour telephone payment line or alternatively sending a cheque/Postal order to the address below.

By Post: Office 2
51 Pinfold Street
Birmingham
B2 4AY.

Regulation 27 of the Road Vehicles (Registration and Licensing) Regulations 2002 requires the DVLA to release information from its vehicle register to anybody who demonstrates ‘reasonable cause’ to have information made available to them. Unauthorised parking on private land is designated as ‘reasonable cause

If you have been taken to the county court for failing to pay outstanding charges, then you would have been issued with a county court judgement (CCJ) if the judgement was made in our favour. This will stay on your credit rating for a long time and will hinder, or even prevent, you getting any kind of credit.

If you want to settle this debt then you will need to contact Gladstone’s Solicitors directly on 01565 755088, or via their website – https://www.gladstonessolicitors.co.uk/

If the machine is not working, it is the responsibility of the driver as to what to do next, you can call the number provided on the signage, The signage on-site states that enforcement takes place 24 hours a day, 7 days a week, and by choosing to remain on the land, you will be in breach of the terms and conditions which may result in a PCN being issued.

Our advice is to call our office on 0845 121 0065 (Monday to Friday, 9am-5pm), or park elsewhere where you can adhere to the terms and conditions.

We are in contract with the landowner to provide parking enforcement on this land, therefore have a legitimate interest in issuing PCNs when a breach of the terms and conditions occur. As members of the IPC – theipc.info – we have a strict audit process we must adhere to before we are authorised to issue a PCN.

We often get appeals asking for a copy of the landowner authority, however due to data protection, we cannot give this document out.  If PCN reaches litigation and is taken to court, then all the documents will be produced to the court.

DVLA still has you as the registered keeper at the time of the offence, if you have already informed them it can take a couple of weeks for the DVLA to update their records however If you have the new keeper details, you can provide these to us via Email or post.

If you don’t have such details, you will need to contact the DVLA and request, dated, written confirmation from them that you were not the registered keeper at the time and provide us with a copy of this.

If the appeal has been received, a response will be provided within 28 days, either to your email address or in the post, however it is the responsibility of the appellant to ensure the correspondence details they have provided for their appeal are correct. Be sure to check your junk and spam folders as they may have gone there. If you have checked and still cannot locate a response, call the office on 08451210065 to discuss your options.

Disabled badges, also more commonly known as blue badges, are only valid on the highways in the correct areas, However Blue Badges do not give you free parking on our sites and full tariffs apply at all times, they do however give you the ability to park in marked disabled bays on sites that have them, as long as you ensure that your blue badge is clearly displayed on your dashboard.

If you are unsure, please refer to the signage on site when parking your vehicle.

If your appeal has been declined by our internal appeals team, then you can appeal further to the Independent Appeals Service (IAS). All information on how to appeal to the IAS will be provided in your appeal decline letter from us. 

If you wish to make a complaint, you can do so either in writing to our address or by complaints email provided on our website.

If you remain on the land for longer than the consideration period without purchasing a pay and display ticket, even if you don’t leave your vehicle or have your engine running’s, you may be liable for a PCN. All the signage on site advises drivers of the applicable consideration period which is to allow a driver to read the signage and make an informed decision as to whether or not to remain on the land

We are unable to provide copies of our contracts between us and the landowner/managing agent due to data protection. However, should the case be taken to the county court to recover a debt, a redacted copy will be produced to the courts, or in the litigation process.

All of our operatives are trained to the highest standard and for each parking charge issued, they take numerous pictures to record the event, all of which are date and time-stamped.

ANPR cameras monitor ANPR sites and these record images of vehicles entering and exiting sites, which are also date and time stamped.

there are additional images available on our website should you wish to see them.

We are unable to set up payment plans, however, if you are having financial problems please call us on 08561210065 and we may be able to guide you on the next steps.